Unique Selling Point
FOR CUSTOMER SATISFACTION:-
* Submission of competitive techno-commercial offer within 48 hours against receipt of the enquiry
from valued customers.
* Prompt response to attend complains at customer’s site within 24 hour & resolve the issue within
72 hours against critical cases.
* On time delivery of goods in line with purchase order of customers.
* At Industech we extend our expertise for correct pumps/equipments selection at enquiry stage and for providing solution in case of critical fluid handling cases
FOR COMPLAINTS MANAGEMENT:-
- Resolution of customer’s complaint (RCC) without spares within——-48hours.
- RCCwith required spares available with customers ——72 hours.
- RCCwith Spares requirements from outside/KOV within 15 DAYS.